h88 collects identity, contact, payment, and usage data necessary to operate your account and comply with legal obligations.
Your data is secured with 256-bit SSL encryption, access controls, and regular security reviews. h88 does not sell your data to third parties.
You have the right to access, correct, or request deletion of your personal data held by h88, subject to legal retention requirements.
h88 uses essential and functional cookies to operate the platform. You can manage non-essential cookie preferences via your browser settings.
h88 ("h88", "we", "us", "our") operates the online gaming and sports betting platform accessible at h88.biz. We are committed to protecting the personal data of all users, including Pakistani players who access h88 to place bets, play casino games, or interact with any other h88 service.
This Privacy Policy ("Policy") explains what personal data h88 collects, why we collect it, how we use and protect it, with whom we may share it, how long we retain it, and what rights you have in relation to your personal data. This Policy applies to all users of h88.biz and any related h88 services, regardless of how you access the platform.
By registering an h88 account or using any h88 service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the h88 Terms & Conditions, which are incorporated by reference.
For the purposes of applicable data protection law, h88 is the data controller in respect of the personal data processed under this Policy. h88 determines the purposes and means by which your personal data is processed. If you have any questions about how h88 handles your personal data, please contact our support team using the details in Section 15 of this Policy.
h88 collects personal data through several means including account registration, account use, identity verification processes, customer support interactions, and through automated technical means such as cookies and server logs. The categories of personal data h88 collects include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Registration form, KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration form, account settings |
| Financial Data | JazzCash / Easypaisa wallet ID, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history | Payment processing, KYC verification |
| Technical Data | IP address, device type, operating system, browser type, session identifiers | Automated collection via server logs and cookies |
| Usage Data | Betting history, game sessions, page navigation, login timestamps | Platform activity logging |
| Communications Data | Live chat transcripts, support email correspondence | Customer support interactions |
| Responsible Gaming Data | Deposit limit preferences, self-exclusion status, cooling-off periods | Account settings, responsible gaming tools |
h88 does not knowingly collect special category data (such as data relating to health, religion, or political opinions) unless it is strictly necessary for responsible gaming compliance purposes, in which case it will be handled with additional safeguards.
h88 uses your identity and contact data to create and manage your h88 account, verify your identity, process your login requests, and communicate important account-related information such as security alerts and policy updates.
Your usage and financial data are used to process deposits and withdrawals via JazzCash, Easypaisa, and supported Pakistani bank transfers, to settle bets, to credit casino winnings, and to operate the full range of h88 betting and gaming services.
h88 is required to process your identity and financial data to comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal or regulatory requirements applicable to h88's operations. This includes verifying that you are at least 18 years of age before permitting access to h88 services.
Technical and usage data are used to detect and prevent fraudulent activity, unauthorised account access, and abuse of the h88 platform. h88 employs automated and manual fraud detection processes to protect both users and the integrity of the platform.
h88 uses your usage data and responsible gaming preferences to monitor for indicators of problem gambling behaviour and to apply account-level controls such as deposit limits, session restrictions, and self-exclusion where you have requested them or where h88 considers intervention to be appropriate under its responsible gaming obligations.
Where you have provided explicit consent, h88 may send you promotional communications about new products, bonuses, and features available on h88. You may withdraw this consent at any time via your h88 account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of any prior processing.
Aggregated and anonymised usage data is used to improve the h88 platform, optimise performance, and develop new features. This data does not identify individual users.
h88 processes your personal data on the following legal bases:
h88 does not sell, rent, or trade your personal data to any third party. h88 may share your personal data with the following categories of recipients solely to the extent necessary for the purposes described in this Policy:
All third parties with whom h88 shares personal data are required to implement appropriate technical and organisational measures to protect your data and to process it only as instructed by h88 or as required by law.
The h88 platform and its data processing infrastructure may be located in, or may involve transfers of personal data to, jurisdictions outside Pakistan. Where such transfers occur, h88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law. Such safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions where applicable. By using h88, you acknowledge that your data may be processed in jurisdictions outside Pakistan.
h88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying applicable legal, regulatory, accounting, or reporting requirements. Specific retention periods applicable to h88 include:
Where personal data is no longer required, h88 will securely delete or anonymise it in accordance with our data disposal procedures.
h88 uses cookies and similar tracking technologies on h88.biz to operate the platform, maintain session state, and improve the user experience. The types of cookies used by h88 include:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the h88 platform. h88 does not use third-party advertising cookies or behavioural tracking cookies for advertising purposes.
Subject to applicable law and certain exceptions, you have the following rights in respect of your personal data held by h88:
To exercise any of your data rights, please contact h88 support using the details in Section 15. h88 will respond to verified requests within thirty (30) days. h88 may need to verify your identity before processing your request. Some requests may be subject to legal limitations.
h88 services are strictly intended for adults aged 18 and above. h88 does not knowingly collect personal data from individuals under the age of 18. If h88 becomes aware that personal data has been collected from a person under 18 years of age, that data will be deleted promptly and the associated account will be closed. If you believe that h88 may have inadvertently collected data from a minor, please contact our support team immediately.
h88 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and h88.biz, role-based access controls limiting employee access to personal data on a need-to-know basis, regular security assessments and vulnerability testing, and secure storage practices for sensitive data including KYC documentation. Whilst h88 takes data security seriously, no system is completely immune from the risk of a security incident. In the event of a data breach that is likely to result in a risk to your rights and freedoms, h88 will notify affected users in accordance with applicable legal requirements.
The h88 platform may contain references to third-party services such as payment providers. h88 is not responsible for the privacy practices of third-party websites or services. This Policy applies only to personal data processed by h88 in connection with h88.biz. You should review the privacy policies of any third-party services you use in connection with your h88 account, including your mobile wallet provider (JazzCash, Easypaisa) and your bank.
h88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or h88's data processing practices. The revised Policy will be published on h88.biz with an updated effective date. Where changes are material, h88 will notify registered users via email prior to the changes taking effect. Your continued use of h88 after the effective date of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to make a complaint about h88's handling of your personal data, please contact the h88 support team:
Email: [email protected]
Live Chat: Available 24/7 on h88.biz
Response time: We aim to respond to all privacy-related requests within 30 calendar days.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe that h88 has not handled your personal data in accordance with applicable law.
h88 is committed to protecting the personal data of Pakistani players. If you have questions about our data practices or want to learn more about your rights, our support team is available around the clock.
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